So annoyed right now. I seldom rant like this but I have NEVER had as bad customer service as I have from vbulletin.

We ponied up the $285 to get the support as well as the CMS. Vbulletin came highly recommended and although I prefer open source software, we spent the money on vbulletin.

After 2 separate installs, I can’t get the visual editor to work. All I get is a bunch of placeholder text.

I emailed vbulletin support from the member’s area – after confirming my license, and all I got back was a message saying I had to get an authentication code.

I replied with the code I thought they wanted, didn’t hear anything.

Wrote back a week later. No response.

Waited another week, wrote again. Nothing.

I’ve contacted vbulletin SEVEN times to get the answer to a SIMPLE QUESTION that most likely could be answered in a few minutes, but they’re more concerned with making customers who have PAID for their software jump through their hoops to make sure that it’s not pirated.

Would I contact the company directly and draw attention to myself if I hadn’t paid?

I’ve spent a MONTH with content management system that looks awful, and makes our 9-warehouse operation look like a joke.

I’ve put in a call to the head of support at vbulletin, and no doubt I’m not going to hear back.

I don’t care if it’s your email filtering system. I don’t care if it’s your ticket support system. I don’t care if it’s the authentication code. I sent SEVEN EMAILS. Over a MONTH. On the only other reply I got, the answer was that I needed to go to your page to get an authentication code. Your page was down. And I emailed and mentioned that, so I couldn’t get that code. And I still didn’t get a reply.

You’re running a business. I PAID for a service, namely support. PROVIDE IT. I don’t care how big your company is or how you do things. Taking money for a service and not providing it is still called fraud.

I don’t care how popular your software is or how many people download it. When you offer a product – and ESPECIALLY when somebody pays more for support – you’re obligated to provide it.

Do I really have to do a credit card chargeback to get your attention? Because it’s pretty obvious that you’re not providing the service you promised.